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Here you will find a list of our most frequently asked questions with answers below. Can’t find what you are looking for? Just drop us a line via email, our Contact Form or WhatsApp and we shall be happy to assist you.


Are there any hidden charges?
There are no hidden costs or additional fees that are not clearly stated on our website or in our terms and conditions.
Why do I need to pay a set-up fee?
We charge a one-off admin fee which covers the processing of your KYC and ID checks. As we don’t have a minimal contract length, we cannot encompass this in to our pricing structure.
How long does the sign-up process take?
As soon as you pass our KYC checks, we will email you to confirm the commencement date of your services. Depending on the services chosen, this can range from the same day to next buiness day. We will guide you through the whole process and keep you posted at each stage.
Why do I need to do a Know Your Customer (KYC) check?
Pocket Office Services Limited are registered with the Anti-Money Laundering Regulations and it’s a legal requirement for us to gather this information from our customers.
How long does the KYC verification take?
Typically, we’ll get a validation report within an hour of you submitting your ID documents, which we will then review and send confirmation to you via email.
What's your cancellation policy?
You’re not tied in to a contract, so you can cancel at any time by giving us 30 days notice.
How can I manage my account?

You can manage your subscription online; upgrade/downgrade your packages, view your call history, view and download invoices, and make changes to your account information and payment details.


How quickly will you set up my phone line?
We can have you set up in less than 24 hours in most cases.
We will keep you posted at every stage of the process.
How much will I be charged per call?
UK landline and mobile calls are inclusive.
Can I keep my existing number?
Yes you can – we can help you port your existing number into our system, or divert your existing number to the new line.
What numbers can I choose from?
We provide a range of regional and national business telephone numbers.


What type of mail can I receive?
Your personalised Pocket Office address can be used to receive most mail, but it must not be used for opening bank accounts, applying for a UK Driving Licence, or for registering with the NHS. It should not be used to add your name to the Electoral Roll and as this is a mailing address and not your residential address, we are not able to provide a utility bill in your name.
Can we receive and forward parcels?
Yes, we can accept parcels of up to 5KG and we will forward them on. This is a pay-as-you-go service so there’s no need to sign up to an additional service.
Can I register my business at your address?
Yes! You can use Pocket Office’s address as your registered office address with Companies House and HMRC, for just £7.50 per month.
How often will you forward my post?
As standard, we forward post once a week (on a Friday) but please speak to us if you wish to have yours forwarded more regularly.


How much will I be charged per call?
UK landline and mobile calls are inclusive.
How do I receive my messages?
We will answer your calls and forward messages to you via email or WhatsApp.
What information do you take from callers?
We will always take the callers name, brief message, and contact details to pass on to you.
Will you answer calls in my company name?
Yes, our system shows who each call is for, and we will answer in your company name so it won’t sound like a call answering service.

Unsure and need help choosing Solutions?

Then simply anwer a few questions to determine which of our services suit you best?

“The Phone Mast Company have used the services of Pocket Office™ for over a year now and have not had a single problem to date. The business runs very smoothly and Jess makes the overlap between our staff and Pocket Office™ seamless. Our letters are sent promptly, our cheques are paid in very quickly. Any incoming post is scanned to us, and the relevant employee copied in. We are very happy and hope to continue using them for the foreseeable future.”

Gemma Wright - The Phone Mast Company

“If you are looking to start your business either online or office based, I can not recommend Pocket Office™ enough, the location here in Oswestry is perfectly located with very easy access to road links either Shrewsbury direction or Chester. I opted for the telephone service which for myself is spot on just what the doctor ordered, the person on the telephone is always polite & friendly so I would recommend this service. The offices are clean & well maintained as are all the surrounding grounds, as we all know first impressions are important & they have it spot on.”

Mark Smart - The Fuel Cap Company

“I’m currently using The Pocket Office™ mail plan virtual office service which has been amazing for my business. It allows me to keep my home address separate from my business which is great for any documentation. In addition to this, I’m able to direct all of my post to their reception which means I never have to worry about staying in for a parcel or letter. I highly recommend using Pocket Office™ plans to further grow your business!”

Kevin Redfern

Get in touch with us to discuss your needs!