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Your own business telephone number

Business calls are critical to the success of your organisation.  Pocket Dial can help make you look more professional, by providing you with a separate business telephone number to advertise as your own!

There’s 2 main solutions: Dial Divert for easy call redirection and Dial Direct if you want more control over your call handling – find out more below.

What’s Pocket Dial – Divert?

A simple and straightforward solution – we provide a business number and divert your calls through it.

You can use the business telephone numbers we supply as your own to publish on your website, social media or literature. This will allow you to look more professional and frees you from publicising your personal number for receiving business calls.

More About Dial Divert.....

Choose our Divert solution and you can pick a business telephone number*, which your calls will be diverted through** so they arrive at the personal number of your choice.  You’ll be able to publish the Pocket Dial number as your own business line and answer the calls on your own mobile or landline.

What’s more, if you’re busy, unavailable or away, then we can answer calls on your behalf!  Simply bolt on one of our Pocket P.A. packages in order for us to step in and assist and we will answer calls professionally in your company name – easy!

It’s important to note that you can only receive calls to your business number on a Dial Divert plan. If you want to make outgoing calls via your business number you will need to explore one of our Dial Direct service plans.

*Local, national, or non-geographical numbers are available, additional charges may apply for certain numbers not already in our ranges.

**There’s no cost to divert landline or mobile numbers to your destination telephone however, charges may apply for diverting in or to premium or international numbers. Subject to a fair usage policy for all calls diverted.

Should your Pocket Dial service conclude and you wish to retain your number we may be able to relinquish your number to another provider, but inbound and outbound calls may be interrupted during the port period and fees may apply.

What’s Pocket Dial – Direct?

If you already have an established business number, we may be able to route or port this into our system, so you can take advantage of the Pocket Dial Direct cloud phone system benefits.

Our solution can offer you a comprehensive multi-user, cloud based and app driven business telephone system with rich features, that you can control.

More About Dial Direct.....

For when you want to do more than just receive calls – Choose a Dial Direct package and route or port* your business line to our platform!

With Dial Direct you unlock access to a smartphone app where not only can you receive your business calls, but you can also make outgoing calls and present your business number to the recipient.

No need for a landline or elaborate fixed phone systems – harness the power of cloud telephony with Pocket Dial from your very own smart phone.

Our packages are designed to fit around the needs of all business sizes:

  • Starter 1 user
  • Advanced 3 users
  • Premium 5 users – with the option to add extra users on**


  • Unlimted calling minutes included with each package***
  • Call queuing
  • Call routing
  • Auto-attendant (press 1 for sales, 2 for accounts etc)
  • No overheads or worries over maintenance and line renta
  • Multiple users can take and make calls easily and transfer calls between each other
  • Out of office or DND settings
  • Voicemail in app
  • Call reporting
  • Plus option to bolt on Pocket P.A. so we can be part of your telephone answering team – so you don’t miss a thing.

There’s no infrastructure or lines needed for this service, just as long as you have a Wi-Fi or data connection on your smartphone – you are connected to Pocket Dial Direct!

*Fees may apply for porting your existing business number into our system.

**Charges apply per user for the 6th user onwards.

*** Subject to fair usage, there’s no charge for calls made or received to uk landline and mobile numbers via the system, but some international or premium rate calls will be subject to fees.

Should your Pocket Dial service conclude and you wish to retain your number we may be able to relinquish your number to another provider, but inbound and outbound calls may be interrupted during the port period and fees may apply.


Take control of your business calls with one of the innovative Pocket Dial plans.

Just looking for a number to direct your calls to?  Then expand below to learn more about our straightforward Dial Divert solution…..

Dial Divert - Basic

    • Business Phone Number to promote as your company line
    • Inbound calls diverted to a personal number of your choice


    • No line rental fees
    • Regional and national number choices, OR, transfer your existing number in (additional fees may apply)
    • Saves you using your mobile or personal number for business purposes.
    • Option to bolt on Pocket P.A. services
    • Flexible month-by-month terms
    • Option to upgrade as your business grows

    Or rather have full control of your in and outbound business calls?  Simply click below for more information on the different Dial Direct plans and how we can help put the power of cloud telephony into your business!

    Dial Direct -Starter- 1 User
    • App based Business Phone System for 1 user
    • Business Phone Number to promote as your company line


    Dial Direct – Starter gives you the same features as our Dial Divert – Basic package, plus…

    • Receive incoming calls and make outgoing calls from your Business Phone number, directly in the smartphone app
    • Outbound number presentation
    • Voicemail to app and email
    Dial Direct -Advanced- 3 Users
    • App based Business Phone System for up to 3 users
    • Business Phone Number to promote as your company line


    Dial Direct – Advanced gives you the same features as our Dial Direct – Starter package, plus…

    • Transfer calls between your team
    • Inbound Call queuing and routing
    • Auto attendant (press 1 for…. press 2 for…)
    Dial Direct -Premium- 5+ Users
    • App based Business Phone System for 5 users
    • Business Phone Number to promote as your company line


    Dial Direct  – Premium gives you the full benefit of all the features of our Dial Direct service, plus…

    • Option to add more users on a per user basis

    Our Cloud Platform Provider - 3CX

    Our telephony is based on the 3CX platform, an industry leading, robust solution that provides cloud hosted PBX technology to some of the biggest organisations in the world.

    Pocket Office didn’t need to re-invent the phone system wheel, so we are transparent with the fact that we utilise 3CX – when you take a Pocket Dial package your welcome email will be from 3CX and you will be instructed to download the 3CX smartphone app.

    Pocket Office staff and our technical team can be on hand at every step to ensure a seamless sign up process and to provide support at any time while you’re with Pocket Office.

    With our transparent plans there are no extra costs for call minutes, call diversions or call routing, so although we have a fair usage policy, you shouldn’t need to worry about the length or number of calls you make or receive.

    We can also step in and answer those important calls for you via our Pocket P.A. solution please follow the link for further information.

    If any nuisance call or cold callers calls do get through you can always report them to us and we can add these to our black list so you won’t be bothered again!

    “The Phone Mast Company have used the services of Pocket Office™ for over a year now and have not had a single problem to date. The business runs very smoothly and Jess makes the overlap between our staff and Pocket Office™ seamless. Our letters are sent promptly, our cheques are paid in very quickly. Any incoming post is scanned to us, and the relevant employee copied in. We are very happy and hope to continue using them for the foreseeable future.”

    Gemma Wright - The Phone Mast Company

    “If you are looking to start your business either online or office based, I can not recommend Pocket Office™ enough, the location here in Oswestry is perfectly located with very easy access to road links either Shrewsbury direction or Chester. I opted for the telephone service which for myself is spot on just what the doctor ordered, the person on the telephone is always polite & friendly so I would recommend this service. The offices are clean & well maintained as are all the surrounding grounds, as we all know first impressions are important & they have it spot on.”

    Mark Smart - The Fuel Cap Company

    “I’m currently using The Pocket Office™ mail plan virtual office service which has been amazing for my business. It allows me to keep my home address separate from my business which is great for any documentation. In addition to this, I’m able to direct all of my post to their reception which means I never have to worry about staying in for a parcel or letter. I highly recommend using Pocket Office™ plans to further grow your business!”

    Kevin Redfern

    Get in touch with us to discuss your needs!